Shipping Policy
Shipping Methods & Costs:
We offer a variety of shipping methods to fit your needs and budget. You can choose your preferred option during checkout. Here are some common options:
- Standard Shipping: This is our most economical option, with delivery within 10 business days. The cost will be calculated at checkout based on your order weight and destination.
- Expedited Shipping: Need your order faster? Choose expedited shipping for delivery within 5 business days. The cost will vary depending on your chosen service and destination.
- Free Shipping: We may offer free shipping on orders over a certain amount. Be sure to check the current offer at checkout!
Processing Times:
We process orders within 3 business days (excluding weekends and holidays). Once your order is processed, you'll receive a confirmation email with a tracking number.
International Shipping:
We do not currently offer international shipping.
Order Tracking:
Once your order ships, you'll receive a notification with a tracking number that allows you to follow your package's progress.
Lost or Damaged Packages:
We take pride in careful packaging, but if your package arrives damaged or is lost in transit, please contact us immediately at contact@thepopup.com. We'll work with the carrier to locate your package or arrange a replacement.
Changes to your Order:
We strive to fulfill orders quickly, so changes may not always be possible once an order is placed. However, please contact us as soon as possible if you need to make a change.
Additional Information:
- We reserve the right to choose the most appropriate shipping method for your order if necessary.
- We are not responsible for delays caused by the shipping carrier or customs clearance.